Bad relationship: online complaints that are dating

FTC documents tell of broken claims, broken hearts

Choosing the perfect relationship website is as hard as looking for love it self. They differ therefore significantly in proportions, function, character, and price it’s difficult to understand that will be the best one for you personally.

Nevertheless, complaints filed against OKCupid,, and eHarmony aided by the Federal Trade Commission should result in the search for that one real, er, dating site a small easier.

MuckRock’s request to your FTC yielded 2056 complaints about Match since 2005, 301 complaints about eHarmony since 2007, and seven complaints about OKCupid since 2008. The FTC hasn’t confirmed all the complaints.

About 50 % of all of the claims include allegations of just just just what the FTC calls “romance frauds, ” for which online con artists swindled hundreds or 1000s of dollars from naive lonelyhearts. In some instances, scammers delivered plants or even a fresh fresh fruit container as an indication of affection before requesting help spending money on a journey towards the united states of america or a cancer-stricken family members member’s medical bills. Nonetheless, one hustler, perhaps recalling the old adage that “the method to a man’s heart is through their stomach, ” delivered one consumer “wings from Papa Johns, ” in accordance with one problem. A lot of the romance scammers had been reportedly from Nigeria.

Some so-called victims of love frauds criticized the dating internet sites for doing small to weed out con artists or failing continually to shut straight down their records when they are reported to your business. One customer published, that they are not taking any more inquiries“ I contacted eHarmony to let them know of a scammer, received an answer requesting information and when I answered with all the details, they gave an automated response.

Most of the internet sites also received complaints about users’ pictures being employed in undesired ways, either by the business or by other users. One eHarmony consumer stated, “I discontinued my eHarmony membership about one ago year. EHarmony is continuing to utilize my pictures and information that is personal continuing to deliver it to present and potential users over and over repeatedly, whom then make an effort to contact me personally via their site.

An OKCupid user reported that the malicious correspondent “admits to gathering other user’s sic photos and degrading them by drawing profanity on it and posting the changed photo’s in his blog for several to see and abuse.

Users of all of the three internet web sites additionally grumbled about poor customer support, citing difficulty finding an unknown number for a real time agent and problem emails being answered by an application page or otherwise not at all.


For the three dating internet sites, eHarmony has the steepest prices, by having a month-to-month membership starting at about $60 every month. Clients filing complaints using the FTC cost the matchmaking that is formula-driven with using some creative strategies to carry on raking in those costs, in addition to boosting earnings through less-than-trustworthy means.

Users seemed specially unhappy with eHarmony’s payment techniques. Numerous previous clients reported to your FTC they disputed the charges that they were enrolled in automatic renewal without their knowledge and against their wishes, and that eHarmony refused to issue a refund or would only so for a partial amount when. One alleged, “There was no real way i could alter the ‘automatic’ renewal, including my make an effort to eliminate my charge card number from ‘my reports.

One previous user summed up the feelings of numerous others by composing, “eHarmony is straightforward to participate, but extremely difficult to have without any. … They lure people in (with the free offer), then the service drops off to nothing as they did me. And it is very difficult, or even impossible, to obtain eHarmony to end billing you them you intend to discontinue solution. Once you have told”

Even with canceling their reports, previous eHarmony clients had been dogged by spam through the business. One complainant published, them to leave me alone and unsubscribed at least 50 times“ I have tried for 4+years to get. … It is painful to be harassed. ”

Possibly more egregiously, some complaints accuse eHarmony of attempting to sell users that are former email details to many other organizations. One ex-customer penned, “I opted away from all communications aided by the ongoing business and experienced the entire process of deleting my account. A couple of months later on, we started getting SPAM e-mails from other organizations, that have been being delivered to the unique e-mail that we utilized to register for eHarmony. It appears which they offered, provided or somehow released my own email address once I cancelled. (we will have almost 100 email messages from other businesses that have been provided for this excellent target). … There’s no information that is unsubscribe the e-mails and also a ‘do not reply to the address’ statement at the end associated with e-mail. ”

Clients of Match, whom spend the business $35 each month, notified the FTC of comparable hurdles to canceling their payments that are automated getting refunds, in addition to of difficulties with solicitation inundation after shutting their reports.

A few complainants additionally stated that their charge cards had been charged by despite the fact that they had never ever enrolled in the website’s services. One composed, “This business,, of that I do not have even logged onto before, charged my debit card 52.10. We do not discover how they got my information.


Despite being the preferred online dating sites website, with 3.5 million active users at the time of September 2010 based on business numbers, OKCupid received hardly any complaints – probably because, unlike eHarmony and, your website is liberated to most users. Avid daters hit often by Cupid’s bow can decide for reasonably limited account with additional choices, an attribute available since 2009, but no complaints were received about its billing practices august.

Whilst the FTC papers contain a lot of legitimate grievances, some users utilized the agency’s complaint system being a forum by which to vent about their intimate frustrations. One eHarmony individual penned, “Out of several thousand lesbians over the united states of america nobody sent me a hey or wonk sic. I’d like my cash refunded. ”A more altruistic heart had written on the part of their townspeople, saying, “I have always been constantly frustrated to get marketed on yahoo, ‘, ’ showing pictures of stunning teenagers who are advertised to reside within my tiny city. They just do not, and I fear that many of my lonely neighbors are while I am not susceptible to such shoddy business practices. Please ask ‘’ to specify why these models are not really residents of Cabot Arkansas.

See the records that are okCupid below, or in the demand web web page:

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